Expert LMS

Managing a Customer Service Team

The Managing a Customer Service Team online course is included with Expert LMS for free.

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About this online course

On the front lines every day, the customer service team takes orders, fields complaints, and fixes errors as quickly as possible. Their goal, no matter what the problem, is to make customers feel like their needs have been met—and hopefully exceed their expectations.

As their manager, you’re leading the charge. It’s your job to make sure they’re supported, with the skills and tools they need to solve problems effectively. But what does it mean to manage a customer service team successfully? This course will help you lead them to customer service victory.

Approx 30 Mins

This online course is included as standard

The Expert LMS platform bundles this Managing a Customer Service Team online course alongside over 100 others as standard for no additional cost, when you build your training platform with us. To get started, create a free trial today or book a demo with one of our friendly team.

This course is included in our range of online hospitality courses, perfect for any business in the hospitality industry.

Categories

Leadership

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