Privacy

This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website and purchase our products.

Topics:

• What data do we collect?
• How do we collect your data?
• How will we use your data?
• How do we store your data?
• Marketing
• What are your data protection rights?
• What are cookies?
• How do we use cookies?
• What types of cookies do we use?
• How to manage your cookies
• Privacy policies of other websites
• Changes to our privacy policy
• How to contact us
• How to contact the appropriate authorities

What data do we collect?

Our Company collects the following data:

• Personal identification information Name, home address, email address, phone number
date of birth (DOB removed on exam and or application completion)
• Data is also inputted by clients themselves into our portal with DBS England, but we have
no access to Personal Information submitted to DBS England or Disclosure Scotland.

How do we collect your data?

You directly provide Our Company with most of the data we collect. We collect data and process data when:
• Register online or place an order for any of our products or services.
• Voluntarily complete a data form by a customer request form for course or
information material
• Use and completion of private database forms from corporate clients.
• Phone call to clients who purchase products over the phone
Our Company may also receive your data indirectly from the following sources:
• Data forms posted on Google ads, Bing ads or other advertising web sources. 

How will we use your data?

Our Company collects your data so that we can:

• Process your order, manage your account for examination and course access.
• Email you with special offers on other products and services we think you might like (opt
in only) What data do we collect for other companies? Our Company collects the following data:
• Personal identification information Name, email address, date of birth for exam
registration with Laser Qualifications

How do we store your data?

Our Company securely stores your data inside the UK. Each Individual company to whom we supply training for has database view access to their clients by password only and by request only. Data access shows the candidate’s name, venue workplace, date of exam completion, exam score and date of certification posting only. Access to data at Expert LMS is restricted to individuals who require access for exam completion and processing and by password access only.

Marketing

Our Company doesn’t share information with any other company for the purpose of marketing
although If you have agreed to receive marketing, you may get product information from Expert LMS. You have the right at any time to stop Expert LMS from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, you may use the unsubscribe option on any company email to do so.

What are your data protection rights?

Our Company would like to make sure you are fully aware of all your data protection rights.
Every user is entitled to the following:

The right to access – You have the right to request Our Company for copies of your personal
data. 
The right to rectification – You have the right to request that Our Company correct any
information you believe is inaccurate. You also have the right to request Our Company to
complete information you believe is incomplete.
The right to erasure – You have the right to request that Our Company erase your personal
data, under certain conditions. The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Our Company’s processing
of your personal data, under certain conditions. The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organisation, or directly to you, under certain conditions. If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: hello@expertlms.com

Call us on: +44 20 8054 3144

Or write to us: The Hospitality Academy, 3 New Mill Court, Swansea Enterprise Park, Swansea,  SA7 9FG

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. For further information, visit allaboutcookies.org.

How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website,
including:

• Keeping you signed in
• Understanding how you use our website
• Tracking website visits, email and attachment openings

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:
• Functionality – Our Company uses these cookies so that we recognise you on our
website and remember your previously selected preferences. These could include what
language you prefer and the location you are in. Functional cookies are first and third party.
• Analytics and Site Improvements – Our Company uses these third party cookies with your consent to collect information about your visit to
our website, the content you viewed, the links you followed and information about your
browser, device, and your IP address. These third party cookies are provided by Google and PostHog. See the Google and PostHog privacy policies on their respective sites. Personal information (PII) is not shared with these analytics services.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove
cookies from your browser. However, in a few cases, some of our website features may not
function as a result.

Privacy policies of other websites

The Our Company website contains links to other websites. Our privacy policy applies only to
our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy. Our Company keeps its privacy policy under regular review and places any updates on this web page. 

How to contact us

If you have any questions about Our Company’s privacy policy, or the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: hello@expertlms.com

Call us: +44 20 8054 3144

Or write to us at: 3 New Mill Court, Swansea Enterprise Park, Swansea, Wales, SA7 9FG