Expert LMS

A Guide to Handling Difficult Customer Service Scenarios

The A Guide to Handling Difficult Customer Service Scenarios online course is included with Expert LMS for free.

Start a trial Book demo

Related courses

The Importance Of Being Inauthentic

The Importance Of Being Inauthentic

Customer Service

 Customer Service Skills

Customer Service Skills

Customer Service

 Customer Service

Customer Service

Customer Service

 Cultural Sensitivity in Customer Service

Cultural Sensitivity in Customer Service

Customer Service

 Dealing with Unhappy Customers

Dealing with Unhappy Customers

Customer Service

 Customer Communication Skills

Customer Communication Skills

Customer Service

About this online course

As a customer service representative, you naturally know a lot about your company and its offerings. Paired with compassion, that knowledge allows you to help customers successfully navigate through their troubles.

But what happens when those challenges get extra tricky, even for a seasoned professional? In this course, we’ll answer that question by diving into four complex customer service scenarios. You’ll learn to approach each situation with expert skill and sensitivity—propelling your customer service talents to the next level.

Approx 30 Mins

This online course is included as standard

The Expert LMS platform bundles this A Guide to Handling Difficult Customer Service Scenarios online course alongside over 100 others as standard for no additional cost, when you build your training platform with us. To get started, create a free trial today or book a demo with one of our friendly team.

This course is included in our range of online hospitality courses, perfect for any business in the hospitality industry. Our world-leading Hospitality LMS solution includes over 100 courses as standard, and is packed full of fantastic features specifically designed for your hospitality business.

Categories

Customer Service

Book a demo

Book a demo to see Expert LMS in action, or alternatively start a free trial with your own platform today.
Expert LMS

Get started today

Get started today with a free trial or book a demo.

Free LMS Trial Book demo
Best People's Choice Badge Expert LMS reviews on eLearning Industry

© 2024 Expert LMS Ltd, MHA House, Charter Court, Phoenix Way, Swansea Enterprise Park, Swansea, SA7 9FS. Company Reg. No. 09407100 VAT GB 215512443

Website design and development by Rescope

Cookies

We'd like to use analytics cookies so we can make improvements to our website. We also use essential cookies to make the website functional.

See full privacy policy