Expert LMS

A Guide to Handling Difficult Customer Service Scenarios

The A Guide to Handling Difficult Customer Service Scenarios online course is included with Expert LMS for free.

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About this online course

As a customer service representative, you naturally know a lot about your company and its offerings. Paired with compassion, that knowledge allows you to help customers successfully navigate through their troubles.

But what happens when those challenges get extra tricky, even for a seasoned professional? In this course, we’ll answer that question by diving into four complex customer service scenarios. You’ll learn to approach each situation with expert skill and sensitivity—propelling your customer service talents to the next level.

Approx 30 Mins

This online course is included as standard

The Expert LMS platform bundles this A Guide to Handling Difficult Customer Service Scenarios online course alongside over 100 others as standard for no additional cost, when you build your training platform with us. To get started, create a free trial today or book a demo with one of our friendly team.

This course is included in our range of online hospitality courses, perfect for any business in the hospitality industry. Our world-leading Hospitality LMS solution includes over 100 courses as standard, and is packed full of fantastic features specifically designed for your hospitality business.

Categories

Customer Service

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