The Cultural Sensitivity in Customer Service online course is included with Expert LMS for free.
Customer Service
Customer Service
Customer Service
Customer Service
Customer Service
Customer Service
Every day, businesses interact with people across a variety of cultures—from the call centre employee taking complaints from across the globe to the barista taking orders from a customer in front of them. These exchanges can strengthen or ruin a business deal. That’s why it’s crucial to learn to practice cultural sensitivity in customer service.
In this course, explore the benefits of cultural sensitivity and get practical tools to excel in cross-cultural communication and customer service. These skills help create connections amid differences, an understanding of cultural cues, and respect for cultures different from our own.
Approx 30 Mins
This course is included in our range of online hospitality courses, perfect for any business in the hospitality industry.
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