Dealing with Unhappy Customers

Dealing with difficult customers can be challenging. But if you handle the situation well, you may even be able to improve your relationship, and create further opportunities.

Make sure that you listen actively to his problems or complaints, and resist the urge to interrupt or solve the problem right away. Be empathetic and understanding, and make sure that your body language communicates this.

If you're not sure how to fix the situation, then ask your client what will make him happy. If it's in your power, then get it done as soon as possible. Follow up with your customer to make sure he was happy with how the situation was resolved.

This course will give you all the tools you need to keep your customers happy.

Approx 30 Mins