Customer Service Training & Onboarding Software

Customers expect every interaction with your organisation to deliver the same high standard of service. Behind the scenes, however, customer facing teams are often working from different versions of the same process. Product launches, policy updates, pricing changes and new ways of working are shared across emails, meetings and messaging apps, making it difficult for everyone to stay aligned. When answers are inconsistent, the customer experience quickly follows.

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Give New Starters Everything They Need To Succeed

The first few weeks in a customer facing role shape how someone performs long after their induction ends. New recruits need clear product knowledge, practical system training, service expectations and easy access to everyday procedures without relying on supervisors for routine questions. Expert LMS provides structured onboarding that helps people settle into their role quickly while creating a consistent experience for every new hire, regardless of location.

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Make Everyday Changes Easy To Roll Out

Customer service never stands still. Returns policies are updated, promotions launch, products change and internal processes evolve throughout the year. Making those changes visible is just as important as introducing them. With Expert LMS, organisations can publish updates, assign relevant content to specific roles or locations and monitor completion through clear reporting. Everyone knows where to find the latest guidance, reducing uncertainty and helping every branch or department work in the same way.

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Our platform is the perfect fit for customer service

Ready made courses

Our customer service training platform is fully loaded with over 100 courses across a wide range of subjects. Explore our range of online courses.

Customisable and Unlimited

Upload and create as many customer service courses as you need, and create your perfectly bespoke LMS.

Custom reporting

Create detailed custom reports to track and manage your customer service training effectively.

Engagement

Boost employee engagement with our built-in communication functionality and smart push notifications to encourage learners within your customer service LMS.

Customer service training on the go

Your learners can download our LMS on the App Store and Google Play Store, bringing training to the pockets of your staff!

Integrations

We build custom integrations to connect our customer service LMS platform with 3rd parties and also provide our own open API.

Built For Businesses With Customer Facing Teams

Whether your workforce supports customers in retail, hospitality, healthcare, leisure, contact centres or field based services, access to accurate operational resources should be simple. Expert LMS organises content by role, department or location, making it easy for the right people to access the right material at the right time. As your organisation grows, introducing new procedures, maintaining company standards and supporting multiple sites becomes far easier to manage.

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App Based

Learn on the go with our mobile LMS app, available on both iOS and Android devices.

Learn about our LMS App

Easy Course Building

With an integrated course building tool, you can easily create engaging content directly within the LMS. Build courses with images, text, files, quizzes, SCORM, and more.

Quizzes and Assignments

Boost engagement with your course material with interactive quizzes and assignments.

Career Paths

Create easy to follow career paths to motivate and drive employee growth.

Automations

Utilise automations across your LMS to make managing your platform a piece of cake. Auto-enrol users into courses based on branch, job role or department.

Smart Notifications

Our LMS prioritises in-app notifications where possible to improve learner satisfaction. The platform automatically falls back to emails when the app isn't installed.

Document Library

Build your own library of important documents directly within your training platform. Track who views what and restrict documents and folders to certain job roles, branches and more. Your LMS can become your central hub for employees.

Performance Reviews

With performance review functionality baked into our LMS, we'll take away the hassle of managing and growing your talent. Managers and learners can complete performance reviews on the go with our app, and the platform can automatically open new reviews on a recurring basis.

Instant Messaging

Improve communication with our new instant messaging service. Start Single or Group chats, attach docs and have messages send to mobile via our app.

Reporting

Create in-depth custom reports using the data you choose. Choose exactly how often and when a report is generated and have this automatically emailed to whoever you'd like.

Developer API

With a fully featured open API, the integration possibilities with Expert LMS is endless.

Integrations

Expert LMS is always growing our library of integrations. Easily integrate your LMS with HR platforms like Planday and S4Labour, or even libraries such as Sharepoint or Google Drive.

View LMS Integrations

LMS Gamification

Motivate staff with our engaging gamification LMS features. Your learners will earn points and badges which promote motivation, collaboration and active learning. With branch leaderboards, encourage healthy competition within your teams.

Raise Service Standards Across Your Organisation

Expert LMS combines onboarding, employee development and operational communication in one platform, giving your organisation a simpler way to support customer facing teams at every stage of their journey. Book a personalised demo or start your free trial today...

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“
Expert LMS has been game changing for my company... It has to be Expert LMS I can't recommend them high enough,

Paul San Carlo

“
Expert LMS is one of the most agile and user friendly systems that I have worked with

Pam Upham Inns

“
Absolutely fantastic. From the first demo to implementation and beyond, the team have been consistently on hand to support us.

Helena R. San Carlo

“
The built-in document library is a fantastic feature, allowing documents and videos to be shared publicly or selectively with users enrolled in the software.

Zakaria Oodles Wok

“
Transformative for our training needs, powerful tool for tracking and bespoke training development.

Jon Clays

Book a demo

Book a demo to see Expert LMS in action, or alternatively start a free trial with your own platform today.

Get started today

Get started today with a free trial or book a demo.

Free LMS Trial LMS Demo

Website design and development by Rescope

Customer Service Training & Onboarding Software

Give New Starters Everything They Need To Succeed

Make Everyday Changes Easy To Roll Out

Our platform is the perfect fit for customer service

Ready made courses

Customisable and Unlimited

Custom reporting

Engagement

Customer service training on the go

Integrations

Built For Businesses With Customer Facing Teams

App Based

Easy Course Building

Quizzes and Assignments

Career Paths

Automations

Smart Notifications

Document Library

Performance Reviews

Instant Messaging

Reporting

Developer API

Integrations

LMS Gamification

Raise Service Standards Across Your Organisation

“ Expert LMS has been game changing for my company... It has to be Expert LMS I can't recommend them high enough,

“ Expert LMS is one of the most agile and user friendly systems that I have worked with

“ Absolutely fantastic. From the first demo to implementation and beyond, the team have been consistently on hand to support us.

“ The built-in document library is a fantastic feature, allowing documents and videos to be shared publicly or selectively with users enrolled in the software.

“ Transformative for our training needs, powerful tool for tracking and bespoke training development.

Book a demo

Get started today

“
Expert LMS has been game changing for my company... It has to be Expert LMS I can't recommend them high enough,

“
Expert LMS is one of the most agile and user friendly systems that I have worked with

“
Absolutely fantastic. From the first demo to implementation and beyond, the team have been consistently on hand to support us.

“
The built-in document library is a fantastic feature, allowing documents and videos to be shared publicly or selectively with users enrolled in the software.

“
Transformative for our training needs, powerful tool for tracking and bespoke training development.